Version 1.3 · November 2026
Terms for custom work.
How quotes, payment, files and delivery work when we make a part for you.
Who these terms are for
These terms cover parts we design or make for you to a written quote. They're in plain English on purpose. Nothing in them limits your rights under the Australian Consumer Law.
- What we do. We make parts to the description in our written quote. We make parts; we don't certify engineering. We don't take structural or load-rated parts, safety-critical vehicle parts (like brakes, steering or seatbelts), anything for lifting, anything that holds pressure, or medical parts. We may decline any job we can't make responsibly.
- The quote is the scope. The quote sets out the part, the quantity, the material, the price and the expected date. Anything outside it needs a new quote. A quote is valid until the date shown on it, normally 30 days.
- When an order starts. An order starts when you've accepted the written quote by email and we've confirmed it.
- Payment. Payment in full before we start. For larger runs the quote may set a deposit, with the balance before dispatch. Design work is paid first. How to pay is on the quote. No GST is charged: MakeThat isn't registered for GST, so our invoices aren't tax invoices.
- If you cancel. If you cancel after paying but before we finish, we refund what's paid, less any work already done or material already used. This doesn't limit your rights under the Australian Consumer Law.
- Your design and your rights. If you give us a file, drawing or sample, you confirm you have the right to have the part made. We don't reproduce logos or trade marks.
- First part check. For more than one part, or where fit matters, we show or send you a first part (sometimes just the critical bit) to check against your use before we make the rest. Changes after that are a new revision and may be quoted.
- What you tell us matters. We rely on the use, loads, temperatures and conditions you describe. The part is made for that purpose.
- Printed parts. Parts are 3D printed. Layer lines, small surface marks and slight colour variation are normal and aren't faults.
- Files. We keep the design files, production files and methods we create, unless the quote says otherwise, and we keep your part on file so it can be reordered. If you'd like a print-ready file of a part we designed for you, we can quote it as an add-on. Files you send us stay yours.
- Delivery. Parts are posted or couriered to the address you give. We carry the risk until the parcel is delivered, unless the quote says otherwise.
- If something is wrong. Tell us as soon as you can, with a photo. This doesn't limit your rights under the Australian Consumer Law. If a part is faulty, or isn't what we quoted, we'll put it right: remake, repair or refund.
- Your rights under Australian law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
- Privacy. We use your details only to quote, make, deliver and support your order. Our privacy page says what we collect and how to have it deleted.
- Which version applies. Each quote names the version of these terms that applies to it. Every version stays available at its own address, so you can always read the one your quote names. This is version 1.3: makethat.com.au/terms/v1-3.