Version 1.3 · November 2026
Privacy.
What we collect when you get in touch, what we do with it, and how to have it deleted.
What we collect
Mostly what you send us, plus the basics any website sees (below). Through the form on this site, you send:
- what the part is and what it does (required), and how many you need and by when;
- your name and email (required) and your phone number (optional);
- up to five photos and up to three 3D files (STL, STEP or 3MF), if you add them.
If you email us instead, we get whatever is in your email and its attachments. If you go ahead with an order, we also keep what we need to make and send it: your delivery address, the quote, the invoice and the files for your part.
How it gets to us
The form sends your enquiry as an email to our inbox, hello@makethat.com.au. Nothing you type or attach is saved on the website itself. Before sending, your browser makes a fresh copy of each photo, which removes location and camera details. If your browser can't open a photo (some HEIC files from iPhones), it's sent as it is. 3D files are sent as they are.
The site runs on Cloudflare. Cloudflare Turnstile checks that the form is filled in by a person, not a bot (to do that, Cloudflare sees your internet address), and Cloudflare, which hosts the site, keeps standard visit counts. We also count visits with Cloudflare Web Analytics, which uses no cookies and doesn't identify you. We don't use advertising or tracking cookies.
How we use it
To reply to you, quote, make and send your part, and to look back at a job if you reorder. Mike reads every enquiry. We don't sell your details or share them with anyone, except the services that carry them for us: Cloudflare (the website, and the email that sends your enquiry), our email provider, and the courier or Australia Post, who get your name and delivery address to deliver the parcel.
To help measure and design your part, we may use software tools, including AI services, to work with the photos and files you send. They're used only for your enquiry and your part. Some of these services, and Cloudflare, are run from overseas, mainly the United States.
How long we keep it
We keep enquiries in case you come back, and delete them if you ask. Quotes and job records are kept, so we can answer questions about a part later and make the same part again. Invoices and payment records are kept for as long as the law requires.
Seeing it, fixing it, deleting it
Email hello@makethat.com.au and we'll tell you what we hold about you, correct it, or delete it. The only things we can't delete are records the law says we have to keep, like invoices.
Questions
If something here isn't clear, or you think we've got something wrong with your details, email hello@makethat.com.au. Mike will reply.