Version 1.1 · November 2026
Shipping and returns.
How your part gets to you, and what happens if something goes wrong.
Getting your part to you
- We post or courier parts Australia-wide. Postage is on your quote as its own line.
- We start once payment is in. The date on the quote is our best estimate, unless we've agreed a fixed date in writing.
- Where the postage service includes tracking, we'll send you the tracking number.
- We don't offer collection at the moment.
If it's lost or damaged on the way
We carry the risk until the parcel is delivered, unless the quote says otherwise.
Lost: if it hasn't arrived by the delivery date on the tracking (or a week after we've sent it, if there's no tracking), tell us. We'll chase it, and if it's gone, we'll remake it or refund it.
Damaged: tell us as soon as you can, with a photo of the parcel and the part, and we'll remake it or refund it.
If something is wrong with the part
Tell us as soon as you can, with a photo. This doesn't limit your rights under the Australian Consumer Law. If a part is faulty, or isn't what we quoted, we'll put it right: remake, repair or refund. If we need it back, we'll cover the return postage.
Layer lines, small surface marks and slight colour variation are normal for 3D printed parts and aren't faults.
Change of mind
Parts are made to order for you, so we can't take them back for a change of mind. That doesn't affect your rights if a part is faulty or isn't what we quoted.
Your rights under Australian law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. The full terms are on our terms page.